Overview

If you are not completely satisfied with your purchase, you can return the product(s) to us subject to the conditions set out herein; and your rights under the Consumer Protection Act (CPA) 68 of 2008 and the Electronic Communications and Transactions Act (ECT) 25 of 2002.

This Returns Policy forms part of our Terms of Use where words are defined and carry the same meaning, unless indicated otherwise. Nothing in this Policy should be construed to prejudice or limit your statutory rights in any way.

Returns and Exchanges

Should you wish to exchange a Product, please notify us via email to orders@bikerswarehouse.co.za within 7 days of receipt or collection of your Order. We will gladly exchange the Product or refund the purchase price, provided that the Product is:

• Undamaged, unworn and unused, with the original labels and stickers attached;
• In its original packaging, undamaged and with all seals intact;
• Complete with no missing parts or accessories; and
• Not indicated as a non-returnable Product below.

Returns can be made in person or via prepaid courier to the following address:

Biker’s Warehouse
1 Aureole Avenue
Northriding, Randburg
2162

Please note that the cost of shipping the return to us and us shipping its replacement (if applicable) will be for your account.

Once we have inspected the Product and validated the return, we will process the exchange or refund you its purchase price within 10 days of receiving the return.

Non-returnable Products

Due to public health, hygiene or public regulations, the following may not be returned unless agreed to in writing and in advance, by a duly appointed representative of us, the Proprietor:

• Special order Products, that have been sourced from third-party suppliers to meet a specific need, and done so at your request;
• Products that have been customised or personalised, whether partially or entirely, disassembled, altered, added or combined with any other Products, and done so at your request;
• A foodstuff, beverage or any other Product intended for everyday consumption;
• Undergarments, bodywear, bodysuits, masks or worn helmets;
• Discounted, sale or clearance Products;
• “Flatpack” Products, that have been assembled after delivery / collection; or
• After-market or replacement Products that have been fitted to another Product or motorcycle after delivery / collection.

Incorrectly Supplied Products

If an incorrect Product was mistakenly delivered to you, please notify us immediately or no later than 7 days of receiving your Order. We will arrange to collect the Product from you at no charge and replace, exchange or refund the Product within 10 days of receiving the return.

Products Damaged in Transit

We conform to prescribed global shipping standards and endeavour to package our parcels accordingly. There may however be instances where your Product is damaged by factors beyond our reasonable control and for this reason, we request that you:

• Inspect your parcel and document any substantial damage to packaging before removing your Product;
• Remove your Product and if required, document any minor or substantial damage; and
• Notify us immediately or within 24 hours of receiving your Order.

On receipt of a valid claim, we will arrange collection of the damaged Product at our cost and replace, exchange or refund the damaged Product within 10 days of receipt thereof.

Standard Warranty

All our Products are selected to meet high quality standards, to be usable for their intended purpose and for a reasonable period of time. If you become aware of any material defect or imperfection, or find that the Product is of less acceptable quality, please notify us as soon as possible but no later than 6 months after the date of delivery or collection of this Product.

The following are not regarded as defects and would not be covered under this standard warranty:

• Defects, faults or imperfections arising from normal wear and tear;
• Damage arising from negligence, abuse or improper use of the Product;
• Damage, corrosion or any imperfections arising from improper care of the Product; or
• Damage arising from unauthorised alterations made to the Product.

Subject to the conditions of the supplier or manufacturer warranty detailed below, but notwithstanding your statutory rights; we will either repair, replace or refund the purchase price of the Product if we are able to validate a claim under this section.

Manufacturer Warranty

A manufacturer warranty is unique to individual Products and is subject to those terms and conditions as imposed by the relevant supplier or manufacturer. This warranty is usually stated in a brochure or leaflet attached to the Product or its packaging and any repair, replacement or other remedy will be offered at the discretion of the supplier or manufacturer.

If you become aware of a defect within this extended manufacturer warranty period, please notify us as soon as reasonably possible and we will facilitate your claim with the relevant supplier or manufacturer.

Preparing your Return

To ensure that any returned Product is received safely and processed without delay, we recommend that you:

• Package your Products securely for protection during transit;
• Confirm that all accessories and parts are included in the return;
• Document the condition of your Product and its packaging; and
• Make use of a traceable courier service.

Unless the collection is arranged by us with our Courier service, it is important to note that the risk and responsibility of the return will remain with you until received by us.

Charges and Refunds

Credit card refunds will be made to the same credit card used to make the original purchase, and instant EFT payments will be refunded via EFT to your nominated bank account. Please allow 3 – 5 business days for your refund to clear in your account, or as is stipulated by your bank’s policy.

Save for incorrectly supplied Products or those damaged during transit, you will be liable for the shipping costs of your return and the shipping cost of the original transaction will be non-refundable.

Where a return does not comply with the terms of this Policy, or where a Product or its packaging has been found to be damaged, shows signs of handling and/or re-packaging, we reserve the right (subject to applicable law) to decline the return or at our discretion, charge a reasonable admin, handling or restoration fee to render the Product resalable.

If you require assistance or have any further questions regarding this policy, please contact us on 011 795 4122 or email sales@bikerswarehouse.co.za.